• Produced

    in Switzerland

  • Free shipping

    On all orders over 50 CHF

  • Special offers

    Regular sales and discounts

  • Easy returns

    Hassle free returns policy

Shipping policy

1. General Information

We aim to process and ship all orders as quickly and reliably as possible. Orders are shipped from Switzerland.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed on the next business day

3. Shipping Destinations

We currently ship to:

  • Switzerland
  • European Union (if applicable)
  • Other international destinations (if offered at checkout)

If your country is not listed at checkout, please contact us at [your@email.com].

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package size and weight

Free shipping may be offered for orders above a certain amount (if applicable).

5. Estimated Delivery Times

  • Switzerland: 1–3 business days
  • Europe: 3–7 business days
  • International: 5–15 business days

Delivery times are estimates and not guaranteed.

6. Customs, Duties & Taxes

For international shipments:

  • Customs duties and import taxes may apply
  • These charges are the responsibility of the customer
  • We have no control over customs processing times

7. Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

8. Delays & Issues

We are not responsible for delays caused by:

  • Postal services
  • Customs clearance
  • Incorrect shipping addresses

If your order is significantly delayed, contact us at [your@email.com].

9. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 5 days of delivery (or expected delivery)
  • Include photos (for damaged items)

We will investigate and offer a replacement or refund where appropriate.

10. Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

11. Split Shipments

In some cases, items may be shipped separately. You will receive separate tracking information if this happens.

12. Contact

For any shipping-related questions, please contact:

info@nuviahome.ch